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Customer Service


All prices are in UK Pounds and are inclusive of VAT at the current applicable rate. There is no VAT on loose leaf tea.


Our system automatically acknowledges receipt of your order, but mere acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s).

Although we endeavour to hold stock of all items on our site, this cannot be guaranteed. Therefore, by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered but which we do not have in stock. Designs on certain accessory items may vary, according to supply.

In the event of unavailability for whatever reason we will advise you of the position when we receive your order and await your subsequent instructions.


You can order in the following ways:

1 Securely Online  

2 Securely by phone: Call Suki HQ on #028 9033 0938 or email


We accept payment in the following ways:

1 By credit card - Mastercard, Visa, etc. (NO charge) 

2 By debit card - Switch, Maestro, etc. (NO charge) 

3 By BACs – we can advise accordingly.



We aim to dispatch all orders within 2 working days from receipt of order (but in reality we do better than that and dispatch 96% next working day and we’re always aiming for 100%). We will dispatch orders using either Royal Mail or courier for large orders. Royal Mail aim to deliver most 1st class mail in the UK by next working day but do not guarantee this. Royal Mail also state that they aim to deliver to European destinations within three to five working days, major cities worldwide within five days and other destinations within seven.

In any instance, we request that you allow up to 10 working days for delivery of your order before contacting us about an order not received. We will always do our utmost to inform you of any potential delay.


Package size


N. Ireland



Upto 1000g




Upto 2000g




Upto 1000g




Upto 2000g




Upto 5000g




Upto 10000g







Rest of World

Upto 250g




Upto 500g




Upto 750g




Upto 1000g




Upto 1250g




Upto 1500g




Upto 1750g




Upto 3000g




3000g - 5000g

Quote on Request 

Quote on request

Quote on request


If you require next day delivery, please contact us.



We are sure you will be delighted with your purchases from Suki Tea but occasions may occur where you feel it necessary to return an item. We aim to keep this process as simple and easy as possible.

You have the right to cancel the contract for the purchase of any item within seven working days of delivery. EU customers are also entitled to a statutory cooling off period of 7 days. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened unless the items are of unsatisfactory quality. It is our policy that if you are not entirely happy, you can return your purchase in its original condition within 30 days for a full refund or replacement – it’s up to you. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you by mistake or the item is faulty.

Please return any such items to:

Suki Teahouse Ltd.,

Unit 6, Twin Spires Centre, 155 Northumberland St., Belfast BT13 2JF

TEL: +44(0)28 90330938




Suki Tea also supplies wholesale speciality teas and tea accessories for foodservice and retail outlets.

Cafes, restaurants, hotels, delis, and farm shops are all welcome to try a sample of our tea. Just call and ask for a price list and we'll be pleased to recommend our best sellers.

For more information, prices and terms please contact or call on +44(0)28 90330938


Suki Teahouse Ltd. reserves the right to:

•Change or remove (temporarily or permanently) the Website or any part of it without notice.

•Change these Terms and Conditions at any time.


The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and we are not responsible for the content or availability of any such sites.


All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Suki Teahouse Ltd. or otherwise used by Suki Teahouse Ltd. as permitted by law.

In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.


Suki Teahouse Ltd. makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive

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