Suki Teahouse Ltd (we, us, our) is a registered data controller under the terms of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) once in force.
What Information We Collect
On our website you can register to receive our newsletter and materials, make requests, and order products. The types of personal information we may collect are:
- contact information including email address, address and phone number
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
- Phone Number
We never store your credit or debit card details anywhere in our database as we use a third party payment gateway to process payments on this web site. This information is collected by the payment processor and used for the purposes of processing your transaction.
What we do with the information we gather
When placing your order, we use the information you provide about yourself only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
When placing an order for someone else, we use the information you provide about that other person only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use non-identifying information to better design our website and track visitor behavior so that we can improve our products and services to you.
If you have signed up to our newsletter, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Any information we require from you is to understand your needs, complete your order and to provide you with a better service.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
WHAT DO WE USE YOUR INFORMATION FOR?
We may use your information for the following purposes:
In the normal course of our business, to allow us to provide you with our products on the basis that processing is necessary in order to perform our contract with you to provide our services;
To allow us to manage your customer account on the basis that processing is necessary in order to perform our contract with you to provide our services;
To allow us to analyse your personal preferences and personalise our services to you on the basis that processing is in our legitimate interests to optimise our sites;
To store your data to pre-populate fields to make it easier for you to provide information when you return to our sites on the basis that processing is in our legitimate interests to optimize user experiences of our sites;
Whether you are acting on behalf of a business customer or in a personal capacity, we will use your contact details to get in touch with you about our products and services, on the basis that processing is in our legitimate interests to promote our products and services. Where you are acting on behalf of a business customer, such contact may be by way of a telephone call from one of our sales team and regular email updates, and if you are acting in a personal capacity, such contact will be by regular email updates. You will be able to opt-out of such communications at any time by following the unsubscribe link in any of the emails which we send you;
To validate your information (and, in some cases, match it against information that has been collected by a third party) to check that the data we hold about you is accurate, consistent and up to date on the basis that processing is necessary in order to perform our contract with you to provide our services;
To comply with any legal obligations to which we are subject on the basis that processing is necessary to comply with a legal obligation to which we are subject;
Where you are acting on behalf of a business customer that is looking to open a credit account with us, we may run a credit check against the business on the basis that such processing is in our legitimate interests to ensure that we are not offering credit to a business that cannot afford such credit. This may involve the processing of personal information of the individuals in control of the business.
Promotional offers from us. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You may receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you attended an event, entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing
Opting out. You can ask us to stop sending you marketing messages at any time by logging into your online account and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
WHO DO WE SHARE YOUR INFORMATION WITH?
As part of using our services, we will share your personal information with the following parties:
we appoint various service providers and third party partners, who process and store data on our behalf, for example:
- Our online payment service providers
- Our email marketing campaign provider
- Our CRM provider and database manager
- our mailing house service providers, who process personal data on our behalf for running mail marketing campaigns;
We may also disclose your personal data to our supply and delivery partners, repair and service providers, insurance company for the purpose of processing and fulfilling your order. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of the GDPR.
If you opt in the marketing consent statement to receive information you will be able to opt-out of such communications at any time by following the unsubscribe hyperlink in any of the emails which we send to you.
HOW LONG DO WE STORE YOUR PERSONAL DATA FOR?
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We may, instead of destroying or erasing your personal information, make it anonymous such that it cannot be associated with or tracked back to you. Once you are no longer an employee, worker or contractor of the company we will retain and securely destroy your personal information in accordance with applicable laws and regulations.
If you do not want us to retain your data for this period, please contact us at [email protected]
WHAT ARE YOUR RIGHTS?
Access to your personal data: You may request access to a copy of your personal data by requesting it from us using the contact details below. If you make a request please include details of any relevant time periods to help us to locate the data which you are requesting.
Right to withdraw consent: Where processing is based on your consent, you may withdraw your consent at any time. You can do this by, for example, following the unsubscribe link in any marketing emails we send you or contact us using the details below.
Rectification: You may ask us to rectify inaccurate information held about you. If you would like to update the data we hold about you, please contact us on using the details below and provide the updated information.
Erasure: You may ask us to delete your personal data. If you would like us to delete the personal data we hold about you, please contact us using the details below, specifying which information you would like us to delete and why.
Make a complaint: You may make a complaint about our data processing activities to a supervisory authority, for the UK this is the Information Commissioner's Office, at ico.org.uk.
No fee usually required. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Time limit to respond. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
How you can access or correct your information
You can access all your personally identifiable information that we collect online and maintain by logging in using your email address and password that you set when you registered.
You can correct factual errors in your personally identifiable information by logging in and making changes, or you can contact us and we can make those changes for you.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting but only if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information which we hold on you, please write to
Suki Teahouse Ltd., Unit 6 Twin Spires, 155 Northumberland Street, Belfast, BT13 2JF.
or alternatively Email: [email protected]
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address and we will promptly correct this.