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Refund policy

Written return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.  To start the return process, you can contact us at queries@suki-tea.com, and provide us with your order number, and your reason for the return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, you will be responsible for the cost of returning the goods to us, unless we have delivered the item to you by mistake or the item is faulty.

Damages and issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened unless the items are of unsatisfactory quality. We are also unable to accept return of any personal care goods (such as soap) for hygiene reasons. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on items listed in the sale shop.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If there is a monetary difference owed to you, we will process that back onto the original payment method. You will be responsible for the cost of returning the goods.

European Union 14 day cooling off period 
Notwithstanding the above, if the merchandise is being shipped into the European Union outside UK, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at queries@suki-tea.com