Delivery & Returns
Christmas 2020: Orders placed from 18th December cannot be guaranteed in time for Christmas as we are experiencing delays with all postal services.
Please note we are closed from Christmas Eve & will not reopen until Monday 4th January – any orders placed within these dates will be dispatched on our return at the beginning of January. Any orders from 23rd December to 4th of January are included.
We aim to dispatch all orders within 2 working days from receipt of order (but in reality we do better than that and dispatch 96% next working day and we’re always aiming for 100%). We will dispatch orders using either Royal Mail or courier for large orders.
We offer all our UK & ROI Customers, free delivery on all orders over the value of £20. This however, excludes the delivery of 24 cans of Iced Tea, these are send *Tracked Delivery only so are excluded from the offer above.
Mainland UK, European & ROW we use Royal Mail. Royal Mail aim to deliver most 1st class mail in the UK within two working days but they do not guarantee this. Royal Mail also state that they aim to deliver to other European destinations within three to five working days, major cities worldwide within five days and other destinations within seven. At busy times of the year, for example Mothers Day or Black Friday weekend, parcels may take a little longer to reach their destination, don't panic this is not unsual, please contact email@example.com if you have any questions.
In any instance, we request that you allow up to 10 working days for delivery of your order before contacting us about an order not received. We will always do our utmost to inform you of any potential delay.
COVID-19 DELIVERY TIMES
At this time we are open with limited resources during the hours of 8-4 Monday to Friday. Rest assured that orders are still currently being dispatched at present, we will inform you on our website and social media channels otherwise.
If you have ordered through our website and your order has not yet been received then please allow 14 working days from dispatch in order for Royal mail to deliver, I know this seems like a long time but we are expecting delays in the postal service at this time so please bear with us but I can confirm it is on its way.
If you have an issue or another query please email firstname.lastname@example.org This includes any trade customers. We thank you for your patience, understanding and continued support at this time.
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If you are a trade customer, or do require next day delivery, please contact Zoë at email@example.com and she will do her best to help you out! Please note, for next day delivery orders will need to be placed before 12.30pm.
RETURNS AND REPLACEMENTS
We are sure you will be delighted with your purchases from Suki Tea but occasions may occur where you feel it necessary to return an item. We aim to keep this process as simple and easy as possible.
You have the right to cancel the contract for the purchase of any item within seven working days of delivery. EU customers are also entitled to an additional statutory cooling off period of 7 days. However, we regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened unless the items are of unsatisfactory quality. It is our policy that if you are not entirely happy, you can return your purchase in its original condition within 30 days for a full refund or replacement – it’s up to you.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you by mistake or the item is faulty.
If you wish to change your original purchase for something else on our site or you would like a replacement for an item that is not faulty you will be responsible for the new package postage fees.
Please complete this returns form and send it with your returned items.
Please return any such items to:
Suki Teahouse Ltd.,
Unit 6, Twin Spires Centre, 155 Northumberland St., Belfast BT13 2JF
TEL: +44(0)28 90330938