Frequently Asked Questions

We aim to dispatch all orders within 2 working days of the date you placed the order.

In reality, we dispatch over 96% of orders within one working day (and we’re always striving to beat this target!).

We will dispatch orders using First Class Royal Mail or courier for large orders, unless otherwise requested. Normal postal lead times are: UK destinations 1-3 days, Europe 3-5 days, all other areas worldwide 5-10 days.

For Free Delivery we used Second Class Royal Mail or courier for larger orders. Normal postal lead times are: UK destinations 3-5 days, Europe 5-10 days, all other areas worldwide 5-10 days.

It may sound like a long time, but we ask you to, please allow up to 14 working days for delivery of your order to arrive.

It takes 5 minutes to make a wonderful cup of tea; Royal Mail can take a bit longer to deliver it.

And, of course, we will always do our utmost to inform you of any potential delay.

If you register as an account customer on our website you will be able to track the status of your order from order placed to order completed and dispatched (and avail of some promotional offers via discount codes). This is not a postal service tracking, but we do offer that, too (see information on delivery options below). Sign In 

If your transaction online is successful, you will receive an automatic email thanking you for placing your order and giving you an order number. The next working day we aim to pick, pack and dispatch your order. Once we know it is safely in the postie’s bag, we will send you an email of confirmation of ‘completion’, which means ‘dispatched’. You can also check your order status in your online member’s account. When your parcel has left the building we will then change the status of your order from ‘processing’ to ‘complete’.

Our orders are shipped according to the following delivery charges...

UK

International

If you require next day delivery, please contact us. queries@suki-tea.com

Once we know your order is safely in the postie’s bag, we will send you an email of confirmation of dispatch. You can also check your order status in your online member’s account. When your parcel has left the building we will then change the status of your order from ‘processing’ to ‘complete’. Sign In

Don’t panic! Contact us via email queries@suki-tea.com and we’ll sort it out. We aim to dispatch all orders within 2 working days of the date you placed the order. In reality, we dispatch over 96% of orders within one working day (and we’re always striving to beat this target!). We will dispatch orders using either First Class Royal Mail or courier for large orders.

Normal postal lead times are: UK destinations 1-3 days, Europe 3-5 days, all other areas worldwide 5-10 days. It may sound like a long time, but we please ask you to allow up to 14 working days for delivery of your order.

It takes 5 minutes to make a wonderful cup of tea; Royal Mail can take a bit longer to deliver it. And, of course, we will always do our utmost to inform you of any potential delay. Sign In

We dispatch orders using either First Class Royal Mail or courier for larger orders. Normal postal lead times are: UK destinations 1-3 days, Europe 3-5 days, all other areas worldwide 5-10 days.

For that extra piece of mind you can also request that we add a tracking number/signed for recorded delivery to your order (£1.10 additional cost).

If you require next day delivery, please contact us at the office +44 (0)28 9033 0938 before 11am. We’ll happily sort that out for you.

You have the right to cancel or return your order up to 7 working days following receipt of your goods (including your right to cancel your order under the distance selling regulations).

You will receive a full refund including the postage, if applicable, if the charge was levied with your original order and it is returned in full.

Please inform us ASAP if you wish to cancel an order because we pride ourselves in our speedy dispatch so it would be easier to perform this if your order has not yet left the warehouse.

We are sure you will love our best big leaf big flavour teas and sleek and durable hardware but, if you wish to return a product to us for any reason you may do so within 30 days of the dispatch date.

It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Suki Tea.

Contact us via email queries@suki-tea.com or phone the office in Belfast on +44 (0)28 9033 0938 and we’ll sort it out.

All returned items must be sent to: Suki Teahouse Ltd., Unit 6, Twin Spires Business Park, 155 Northumberland St., Belfast, BT13 2JF

You’ll see an ‘enter your promotional code’ at the checkout page and the discount will be automatically deducted from your total.

Sign up for our Suki Tea Newsletter. On top of these great discount offers, you’ll receive some info on what’s new at Suki and what the Suki TEAm are up to now.