FAQ – Suki Tea

One Cup of Porridge: 20,000 Bright Starts

A warm, fortified cup of porridge helps children on the tea gardens start their school day ready to learn. SUKI TEA is aiming to provide 20,000 cups this year—and you can help us get there.

£416.0 Total of 8320.0 cups of porridge

Target: 20000 cups (42%)

Select Amount:

£0.50 makes 10 cups

RECOMMENDED £1.00 makes 20 cups

£5.00 makes 100 cups

About the Campaign:

Kids don’t tend to drink tea, but here in SUKI HQ we are constantly reminded of the expanding root system of our trade with tea gardens across the globe and the families we work with as we live and breathe alongside these communities, every time we think about a cup of tea. The children, at the heart of these tea communities, are the focus of TEA KIDS— making a positive impact beyond 'Big Leaf Big Flavour' tea.

We’re proud to announce project TEA KIDS, our charitable initiative focused on providing fortified nourishment towards a better future, helping children in tea-growing communities for a fairer world. We are committed to making the UN Sustainable Development Goals a reality.

SDG1nopoverty #SDG2zerohunger #SDG3 goodhealthandwellbeing #SDG4qualityeducation #SDG5genderequality

Let us introduce you to the heart-warming One Cup of Porridge project and how choosing SUKI does better for the tea community.

The One Cup of Porridge Project:

‘Every child is born with a curiosity about the world around them, but they need the right balance of support to help them learn and to grow. Above all, children need roots of learning in place so that they can thrive and flourish’ - Annie.

Every time you choose SUKI TEA you are helping us donate to Tea KidsTM ‘One Cup of Porridge’ program, providing pre-school tea kid children with a fortified cup of porridge, 'breakfast in a cup', in a safe and nutritious learning environment. And in turn, enabling their parents to work, especially mothers, knowing their children are in a place where their ‘roots’ of learning can happily, and safely, grow. To date, our donations have provided over 100,000 cups.

One Cup of Porridge project is based in Rwanda, one of our most esteemed tea gardens we regularly source from. Through this initiative, we support local organisations in tea-growing regions to provide 'breakfast in a cup' to children in a pre-school environment. This vital nutrition helps support healthy development and fuels their dreams. The TEA KIDS goal is to expand projects like One Cup further afield to other tea gardens and growing regions that we have worked closely with for decades in our sourcing.

In tea-growing areas, communities face socio-economic challenges, and children often bear the brunt of food insecurity. By supporting TEA KIDS and the One Cup of Porridge project, we directly address this issue. Together, we strive to make a positive impact, ensuring that children have access to a nutritious meal, fuelling their potential for a brighter future.

Choosing SUKI Does Better:

When you choose SUKI TEA, you actively contribute to the well-being of the tea community. By supporting our brand, you join us in our commitment to ethical sourcing, fairly traded goods, and sustainability. We work directly with tea farmers, ensuring fair wages and supporting environmentally friendly practices. With SUKI, you make a conscious choice that does better for the tea whole community.

Empowering Tea Farmers:

SUKI TEA believes in empowering tea farmers and promoting social progress. Through fair trade practices, we build strong, sustainable partnerships, fostering long-term relationships based on mutual respect. By choosing SUKI, you become part of this journey, positively impacting the lives of tea farmers and their families. Together, we can create a more equitable tea industry.

We operate day to day aspiring to grow a community dedicated to making a difference. Your simple act of enjoying a cup of tea transcends boundaries, creating positive change and supporting the well-being of children in tea-growing communities. Together, let's raise our cups and spread the message of a brighter and more equitable future for all.

Thanks, maybe next time

What if I need my parcel next day?

We aim to dispatch all orders within 2 working days of the date you place your order. SUKI Tea Factory operates Monday to Friday (unless there is a public holiday). If there is going to be a delay in us despatching your order, (due to a stock issue as an example), we will endeavour to communicate this to you.

We send parcels using Royal Mail Tracked as standard for parcels within the UK. Please note we use their Tracked 48 service, but delivery within 48 hours is a guide set by Royal Mail. This is not a guaranteed timeframe. This is especially relevant during busy times of the year such as Black Friday, Christmas and Mother’s Day.

Parcels are sent to Ireland, using An Post Tracked.

If your order is still not with you within 14 working days (including Saturday), please contact us at queries@suki-tea.com.

For parcels to the rest of the world, we use a courier service. You will receive tracking information for these parcels

We deliver worldwide, just pop your address into checkout, and it will calculate the shipping costs. Customs policies and import duties vary across countries, so with that in mind, we are unable to advise on how much any customs charges may be. Customs charges are the sole responsibility of the parcel recipient and are completely outside of our control. Some infusions may not be suitable to ship to every location worldwide as some products are banned in certain countries. We recommend you contact your local customs office who will be able to advise.

Countries around the world set their own VAT rate. You may notice the monetary amount of your order changing once you enter your address. The VAT on your order will be calculated at checkout once your delivery address is entered.

You will receive a series of emails from us when we are processing your order to keep you updated on what stage we’re at with your order.

We use Whistl as our third party postal provider, and they will notify you when your parcel has been handed over to Royal Mail. Royal Mail will then be in touch with tracking information via email so you can see where your parcel is.

If we are sending your order via one of our nominated couriers (for the bigger parcels or parcels outside of the UK/Ireland), you will receive tracking information directly from them.

Our delivery option as standard is Royal Mail Tracked, which costs £4.00 for parcels up to 5kg (delivered to addresses in the UK). This delivery charge is applicable to orders under £35.

There will be no charge for orders over £35 for UK/ €40 Ireland deliveries. Prices may vary for parcels being sent to the rest of world, and this will be calculated at checkout.

Contact us at queries@suki-tea.com and we’ll give you a quote for next day delivery. In reality though, our tracked service is amazing and you should receive it in plenty of time!

A great idea! No prices are included in any packing slips we send with our parcels. We don't currently offer gift notes, but we are working on it, and this feature should be available soon.

We accept all major debit/credit cards, along with Apple Pay, Google Pay, PayPal and Shop Pay.

Unfortunately we don't accept American Express.

If we have sent you the wrong item, just email us at queries@suki-tea.com and we’ll get it sorted for you.

Only one promotional code may be used per transaction.

Discounts are against full priced products, and cannot be used against a sale item.

Delivery charges are calculated on the final value of the order, after any promotional codes are applied.

To avail of a discount using a promotional code, customers must add this to the checkout page when placing an order. We are unable to retrospectively apply a discount code to your order.